Our Facility

You are invited to enjoy our facility, which includes amenities such as our Lifestyle Retail Boutique, Fireside Lounge, Relaxation Lounge, Sauna, and complimentary beverages and snacks. Private locker rooms with steam rooms, spa robes, slippers and personal amenities are offered for use with spa services.

Reservations

We welcome walk-in appointments, however, to ensure that your service is scheduled at the best time for you, we recommend that you reserve your appointments 2 to 4 weeks in advance. You can schedule your appointments by telephone, text or online. We require a credit card at the time your reservation is made to secure all appointments. Our prices and services are subject to change. Our technicians are highly-trained in their field of expertise, and are the best in the industry. If you have a preference for a male or female technician, please make your request known when making your reservation.

Payment

We accept all major credit and debit cards.

Cancellation Policy

If you must reschedule or cancel your appointment, please notify us 48 hours in advance to avoid a 50% charge for these services. Failure to arrive for your appointment or notify us, will result in a 100% charge for all reserved services.

Respect + Antidiscrimination Policy

G2O strives to create and maintain an environment in which people are treated with dignity, decency and respect. G2O will not tolerate unlawful discrimination or harassment of any kind. All members of our community are expected to be courteous and respectful. Inappropriate, disrespectful, threatening, racist or offensive behavior, interactions or emails will not be tolerated. Our valued team members have the right to be treated with dignity and respect at all times. They should be able to do their jobs without being verbally abused or discriminated against. Thank you for respecting their right to a respectful + antidiscriminative workplace.

Gratuities

Gratuities are not included in the price of our services or packages. At your discretion, gratuities are graciously accepted by our technicians. Gratuity envelopes are available upon check-out. The industry standard ranges from 15% to 20% of the service fee.

Please note that we do not add gratuities on credit card payments. An ATM is available inside our facility, and most employees accept Venmo or Tippy. A list is provided at the gratuities station.

Parking

Metered street parking is available, valet parking is available across the street at the Lenox Hotel for $35, or there is the Nike Town Garage in between G2O and Nike.

Gift Cards

Gift cards are perfect for any occasion! We offer gift cards in any dollar amount. G2O gift cards may be purchased by telephone or online. Gift cards are non-refundable and non-transferable. Photo ID required.

Spa Series

Spa Series for our spa services are more effective when performed on a regular basis. With the purchase of 3 and get the 4th 50% off. Spa series are ideal for gift giving!

Return Policy

Unopened merchandise may be returned within 14 days from the date of purchase for a refund. Opened merchandise may be exchanged within 30 days from the date of purchase. Gift cards, services, series and packages are non-refundable.

Age Requirements

G2O is an adults-only facility. We ask that you make arrangements for your children prior to your spa visit. Anyone under 18 years of age must have parental or legal guardian written consent prior to scheduling and receiving services.

Jewelry + Valuables

Please do not bring your jewelry and other valuables into the spa. We regret that we cannot be responsible for lost or damaged personal items.

Arrival

G2O offers amenities that you can enjoy prior to and after your spa services. Please plan to arrive 15 – 30 minutes before your scheduled appointments to relax and prepare for your spa services.A late arrival may result in a shortened service. We will do our very best to accommodate you. In this instance, you would remain responsible for all reserved services.

Food/Beverages

Please be aware that no outside food or beverages are allowed on the premises. Guests wishing to order food may do so through G2O from one of our approved vendors.

No Cell Phones

For the comfort of all of our guests, we ask that you turn off and refrain from using your cell phone while inside our facility.

No Pets

We love our pets, too! However, we regret that we are unable to allow pets inside our facility due to State Board Regulations.Service animals are welcome.
A service animal must fall under the following American with Disabilities Act guidelines:

• Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.
• A service animal is legitimately trained to be in public and to be under control and non-intrusive and not bark.
• Service animals are working animals, not pets.
• The work or task a dog has been trained to provide must be directly related to the person’s disability.
• Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
• Emotional support dogs are not covered under the American with Disabilities Act and can legally be denied access.
• Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

No Alcohol or Drugs

Spa services are highly therapeutic and, therefore, we reserve the right to refuse spa services to any guest under the influence. Alcohol and drugs are not allowed in our facility.